It shows at a glance who’s on duty and who’s due to come on, along with any changes due to lateness, sickness, etc. Any issues arising during the previous shift can be noted and viewed by the incoming shift manager.

Yes. Additional time can be easily added, either as time owing, or extra time, overtime or even bank time.

Yes, there’s an audit which shows who authorised each period of time, and when the authorisation took place.

Yes, online help is available, either interactive help where the user selects a task and is shown how to complete it, or by accessing the user documentation.